No Internet!

After three days of being away from the blogosphere, I’m a so pleased to say that I am back!!!! I did not mean to be away at all. On Tuesday night, I already noticed that my DSL connection has become really, really slow but didn’t expect it was going to get worse. However, the next day, to my dismay I had no connection at all! Of course, I called our internet provider to complain and report the situation. And do you know what I was told? The customer service representative said our DSL was disconnected because we haven’t paid. WHAT?

I really got irritated at that point because we already made the necessary payment two weeks ago. It’s just that we didn’t pay at one of their branches but at a payment center in one of the nearby malls. Of course, I told them that during my call and asked them to verify the payment from the payment center. And do you know what I was told? The customer representative said that they couldn’t do that. WHAT? I was told that it was my job as the customer to verify what happened to my payment or I could just tell her what the Official Receipt number was. The problem is we no longer have the Official Receipt because Kai misplaced it already. The thing is, why should it be my job to verify from the payment center, right? We already did our part by paying the bill. It was no longer our fault why the payment wasn’t posted. I told the customer service representative that and even said that they shouldn’t be offering their customers the option of paying through the payment center if they have no way of verifying transactions. What they think is convenience for their customers is actually an inconvenience. What kind of customer service is that???

And do you know how we got back our DSL connection? Kai had to go to one of their branches to pay again because if not, we would have to wait until the first payment is posted before we can get our connection back. Kai already went to the payment center first to ask for a copy of the receipt but was told that they will just call him as soon as they find the transaction in their system. What??? Until now, we have not received a call. So paying again was the only option. Grrrrr! Irritating!